General Policies

Suncoast Internal Medicine Consultants wants our patients to be informed about our policies, procedures and special services for our patients.

TELEPHONES AND COMMUNICATION WITH MEDICAL PROVIDERS

Our usual telephone hours are 8:30am-1pm and 2pm-5pm Monday through Thursday and 8:30am through 1pm on Friday. There is a physician on call for MEDICAL EMERGENCIES at all other times by simply calling the office telephone number and following the instructions. Life threatening emergencies should call 911 or go to the nearest emergency room.

MISSED APPOINTMENTS

Unless cancelled 24 hours in advance, our policy is to charge for missed appointments at the rate of the office visit.

REGARDING INSURANCE, COPAYS AND REFERRALS

Patients are responsible to understand their insurance plan and what it covers. Patients are expected to pay all co-pays at the time of service. If your visit with SIMC requires a referral, it is the patient’s responsibility to bring the referral at the time of the visit. Failure to provide an appropriate referral will result in the patient being billed for the visit. The office will not obtain referrals on your behalf, as this is the responsibility of the patient. If you need a referral from SIMC for a specialist, x-rays or other procedures, the usual processing time is 5 business days. If the medical provider determines referral is for an urgent medical condition, the referral will be done immediately.

PRESCRIPTION REFILLS

Please ask your doctor for refills at the time of your visit. Should you need refills before your next appointment we ask that you call your pharmacy at least 10 days before you run out of your medication(s). Have them fax a refill request to the appropriate physician listed below. DO THIS EVEN IF THE BOTTLE SAYS NO MORE REFILLS. Check back with your pharmacy in 3 days after you have contacted them BEFORE calling our office. This policy allows us to refill your medications in a timely and orderly fashion.

Fax Numbers:

Internal Medicine Fax Number: (727) 595-3872 

Dr. Jennifer Kudelko, Dr. Randal Worth, Dr. Leo Choe, and Dr. Brenton McCoy

Rheumatology Fax Number: (727) 479-0484

Dr. Robert DiGiovanni, Dr. Susan Zito, and Dr. Rubaiya Mallay

Gastroenterology Fax Number: (727) 593-9904

Dr. Dane Maxfield and Dr. Lisa Luckey